Operations Concierge (f/m/x)

Our Group 
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria) 

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments. 

Brief

The Operations Concierge position based at Westminster Fire Station is a key position within the Joivy team. Our Concierge will be the face of Joivy for our guests and will be a crucial point for liaising and providing support for all residents and visitors of the building. As this is a guest-facing role, they will maintain a helpful, welcoming and knowledgeable presence at all times. They will offer professional and flexible assistance at all times to residents, courier’s, suppliers, building property manager and the building’s personnel. Training will be provided to ensure extensive knowledge of the building and its mechanics to ensure a smooth running day-to-day operations. 

Key Responsibilities (but not limited to): 

1. Check, screen and sign-in all visitors to the building in a logbook, ensuring that they have the relevant permissions to be present in the building. Report any suspicious/unusual behaviour and escalate where necessary. 

2. Conduct in-person check-ins upon any guests arrival, explaining the house rules and assisting them with their luggage. 

3. Ensuring the tidiness of the common areas of the building is maintained (including the pavement area outside of the residential entrance) and assist with the cleaning of public areas if outside the cleaner’s normal working hours or when needed. Hoover or tidy up lobby area and outside carpet on a daily basis and keep any delivery boxes clear from any path obstruction 

4. Co-ownership, with the Operations team on inventory management including cleaning products, toiletries and Joivy owned assets. Catalogue and distribution of deliveries to the storage room or into apartments where necessary. 

5. Be first point of contact for guests and Joivy for the building related questions issues or assistance required. 

6. Ensuring that the highest levels of customer care and service are maintained at all times by dealing pro-actively and effectively with any items that arise. Take swift, solution-oriented actions and remain courteous at all times. 

7. Where applicable, to ensure detailed handover notes are written and made available to the next team member coming on shift to ensure a seamless transition and nothing gets missed. 

8. Answer the building phone and on-site intercom system in a professional manner. To be knowledgeable of the apartments, the development as a whole and be able to locate and manage key information (i.e. ordering new keys and fobs when necessary). 

9.Respond to all incoming matters the same day even if a resolution cannot be found. Report potential defects quickly to the relevant stakeholders. 

10. Responsibility for all deliveries to the main reception desk including receiving and safekeeping of all parcels/registered mail, notification and distribution where applicable between guests and Joivy. Correct issuing and record keeping of all parcels/registered mail which must be signed by residents/Joivy on collection. 

11. Ensure bins are available for regular collections and use the bin tow equipment to manoeuvre bins on collection days to the designated collection point. 

12. Maintain an accurate report(s) of any incidents on-site 

13. Acquire a working knowledge of the property / properties systems and procedures to enable you to troubleshoot at a basic level of the property during your shift. Training will be provided. 

14.Daily property walk-throughs of all communal areas to ensure everything is kept up to a high standard. 

15.Regular inspections of fire equipment to ensure they’ve not been tampered with. 

16.Regular meter readings for all apartments. 

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation 

• Monitor bookings on a daily basis from Guesty

• Schedule tasks on BW , completing them and creating MT reports when need it

Requirements

• A team player

• A strong interest in guest-centric customer service and operations

• Have an analytical and logical mindset to make guest-first, operational decisions

• A can-do attitude

• The ability to work independently and take the initiative

• Solutions-oriented; the problem is simply the journey to the solution

• Additional language skills are a bonus but not essential

Info:

• Fixed-Term (June to August 2025)

• Part time 4 days a week

• Self employed

• Working hours 

  • Every Friday and Saturday 1400-2300 as we don't have evening coverage on this days

  • 2 other weekdays 0900-1800

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria. 
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