Maternity Leave Cover: Operations & Guest Experience Specialist

Our Group
Joivy is the first comprehensive residential platform in Europe offering a wide range of living spaces to its users: coliving, vacation rentals, student housing, multifamily and coworking. We also support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management and marketing strategies.

Joivy has 400 employees (average age 32 and over 30 countries of origin), 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg and Bulgaria). Joivy combines the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor  and Open with the goal of enthusiastically innovating the European residential market. It also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a Business Unit focused on real estate investments.

Role & Team

We are seeking a Operations & Guest Experience Specialist to cover the position during maternity leave. We are looking for a dynamic and proactive individual to manage daily operations and ensure an excellent experience for our guests and vendors. The role is central to the efficiency and quality of the facility's services.

Your Activities

• Greeting guests and visitors, checking in and out, and handling special requests

• Assist guests by providing information and support

• Handle communications (email, intercom, phone) promptly and professionally.

• Collect feedback and report complaints to the Manager

• Support maintenance management and coordinate cleaners and janitor for high standards of service

• Manage mail and packages for guests, ensuring proper storage

• Record or forward invoices; handle summaries, checks, payments, and basic accounting

• Participate in informational and sales visits with potential buyers

• Use and monitor the operation of specific management software (e.g., Kross Booking, CRM) for which dedicated training will be provided.

Requirements

• Strong communication skills and customer orientation

• Excellent level of English (B2/C1)

• Attention to detail and proactivity in problem solving

• Flexibility and ability to adapt to diverse operational needs

• Familiarity with management and digital tools

• Teamwork

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
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