Front Desk & Customer Care (f/m/x)

Our Group 

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria) 

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments. 

Role & Team - Facility Coordinator.

Key Responsibilities 

Supervise the check-in and check-out process, ensuring a seamless experience for guests.

· Act as the primary point of contact to resolve inquiries, issues, and special requests.

· Maintain a high level of hospitality and customer service, ensuring guest satisfaction.

· Handle guest complaints quickly and efficiently.

Coordinate with cleaning and maintenance teams to ensure properties are in perfect condition before each arrival.

· Manage bookings, payments, and cancellations on short-term rental platforms (Airbnb, Booking, Vrbo, etc.).

· Control inventory of supplies and amenities in each property. · Assist in implementing strategies to improve occupancy and profitability. · Review and respond to guest reviews to enhance online reputation

Required Skills 

· Experience in sales, customer service and hotel accommodation management.

· Strong communication skills.

· Proactive attitude and customer-oriented approach.

· Advanced level of Spanish and English (other languages are a plus).

What we offer

• Permanent contract with a competitive salary.

• Meal vouchers of 8 EUR per worked day.   

• It is required to work two weekends per month.

• Company devices (phone and laptop).

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria. 
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