Customer Experience Intern (f/m/x)

DOVEVIVO BY JOIVY

Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

Our group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering coliving company in France
• DoveVivo Campus: the leading company in student housing in Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture sales
• Open Hub: coworking space and community hub in the heart of Milan

ROLE & TEAM

We are currently looking for a Customer Experience Intern who will support the Customer Care team in handling requests and carry out data analysis to improve customer service.

Here below are some examples of your core activities:

• Creating customer satisfaction surveys;
• Analysis of customer reviews, complaints and survey feedback to identify opportunities for improvement;
• Creation of reports/presentations that identify trends in customer complaints and measure satisfaction levels over time;
• KPI monitoring (NPS/CSAT).

What you’ll need to be successful in this role if you have

• Background of customer experience studies, customer management;
• Excellent knowledge of Italian and English;
• Good knowledge of Excel and PowerPoint and willingness to learn systems;
• Analytical and data processing skills.

In Joivy we are:

• Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role;
• Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
• Collaborative and helpful – we go much further when we help each other improve whenever and however we can;
• Problem-solver by nature – we have loads of interesting challenges in our Joivy Space which require some creative thinking;
• Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

What you'll find in DoveVivo by Joivy

• Paid Internship (curricular or extra-curricular)
• Business phone and laptop
• Ticket Restaurant
• Hybrid working (3 days in the office; 2 days at home)
• Dynamic, young and international work environment
• Strong professional growth
• People! You will work with great people and personalities who will support and inspire you throughout your journey

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria 😊

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#promoted