Customer Care Specialist - Maternity Cover (f/m/x)

Our Group

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria)

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.

Role & Team

We seek a Customer Care Specialist (f/m/x) to support our Milan team in Customer Care activities. In this role you will play a crucial role in ensuring smooth daily operations, assisting suppliers, managing tenant requests, and coordinating key processes related to customer care.

But there's more than that! 🚀 You'll often move between different sites on a 125cc scooter, so if you're handy at driving and have a valid driver's license (for both scooters and cars), you're already a step ahead!

The role involves a 8-hour shift, Monday to Sunday with two days off. Working hours are from 9:30 AM to 6:30 PM.

Your key responsibilities will be

• Organizing and managing check-in/check-out appointments at the office and on-site.

• Conducting document and contract verification.

• Coordinating supplier schedules.

• Managing keys and access control.

• Preparing materials for suppliers.

• Assisting external suppliers.

• Handling tenant requests efficiently.

• Carry out simple intervententions in the apartments (e.g. light bulbs change, boilers set up)

What you will need for the role

• Excellent knowledge of the English language (C1 or C2 level).

• Strong ability to work in a team-oriented environment.

• Strong problem-solving skills.

• Italian Driver License (A or B) with a previous experience in driving motorcycle (125cc)

What you'll find in Joivy

• Fixed-term contract (maternity cover).

• Business phone and laptop.

• Meal vouchers.

• Dynamic, young, and international work environment.

• Strong professional growth.

• People! You will work with great people and personalities who will support and inspire you throughout your journey.

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
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