Customer Care Runner (f/m/x)

DoveVivo by Joivy

Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

Our group

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.

Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering coliving company in France
• DoveVivo Campus: the leading company in student housing in Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture sales
• Open Hub: coworking space and community hub in the heart of Milan
• Joivy Invest: the first European residential platform for private and institutional investors

ROLE & TEAM

We are seeking for a Customer Care Runner (f/m/x) to support our commercial activities at our Milan office. The ideal candidate will assist in various tasks to ensure the smooth operation of our business and provide excellent service to our tenants and visitors.

Here below are some examples of your core activities:

• Move around the city by scooter and do inspections of our apartments;
• Coordinate and support you with the Customer Care team;
• Key management of our apartments;
• Managing internet lines in the apartment;
• Managing administrator and owner relations (keys and maintenance);
• Support the Customer Care team in front office and chat.
• Back office management: orders, data entry and accounting.

What you'll need to be successful in the role:

• Proficiency in English - written and spoken (B2-C1 level).
• Knowledge of Office package.
• Must be able to drive a 125 scooter
  

What you'll find in Joivy

• Fixed-term contract of initial 6 months.
• Competitive Comp&Ben.
• Business phone and laptop.
• Ticket Restaurant.
• Dynamic, young, and international work environment.
• Strong professional growth.
• People! You will work with great people and personalities who will support and inspire you throughout your journey.

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria 😊

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