Building & Community Manager - Madrid

Our Group 
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (with more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments. 

Purpose of the role 

End-to-end management of a residential rental asset, run as an autonomous business unit, with direct responsibility for the resident experience, asset profitability and day-to-day operations. Build an attractive, safe and efficient residential community.

Key Responsibilities 

• Manage the full operation of the residential asset

• Lead the onsite team to a high standard of service

• Oversee tenant management (move-ins, move-outs, renewals, inspections, issues)

• Ensure compliance with internal policies, legal regulations and quality standards

• Coordinate preventive and corrective maintenance

• Drive resident satisfaction and retention

• Work with Marketing and Sales on leasing, campaigns and pricing

• Manage annual budgets and reporting for owners/investors

• Ensure Health & Safety compliance

Required skills and or qualifications 

• Experience managing residential rental and hospitality assets: hands-on experience managing residential rental assets (BTR, PBSA or similar) or hospitality

• Experience in operations, teams and P&L: has simultaneously managed day-to-day operations, a team and financial results (P&L)

• Tourism regulations: practical knowledge of tourism regulations

• Team and supplier leadership: experience leading an onsite team and coordinating external suppliers

• Budgeting and reporting: ability to prepare and track annual budgets and produce financial reporting.

• Strong service orientation and focus on the resident experience

• Leadership and team management

• Organisation and prioritisation in operational environments

• Excellent communication skills

• Ability to make decisions and work autonomously

• Flexibility and adaptability

Terms & Compensation

• Full-time

• Gross base annual salary: EUR 40,000 - 45,000

• Annual target incentive: 10% of base annual salary

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria. 

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