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    Asset & Landlord Management - Front Office Internship

    • On-site
      • Milan, Lombardia, Italy
    • Growth

    Job description

    Our Group – Joivy

    Joivy is Europe's first comprehensive residential platform offering its users a wide range of housing solutions: co-living, short-term rentals, student housing, multifamily, and coworking. We also support owners and investors with a full range of services to enhance the value of their real estate assets: property management, asset management, and marketing strategies.

    Joivy has 400 employees (average age 32 and from over 30 countries), is present in 50 destinations and 7 countries (Italy, Spain, France, Portugal, the United Kingdom, Luxembourg, and Bulgaria). Joivy combines the unique experiences of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open with the aim of enthusiastically innovating the European residential market.

    Role & Team:

    Manage day-to-day relations with property owners and ensure that contracts are properly filed, updated, and monitored until their expiration.

    Key Roles & Responsibilities:

    1. Maintain and nurture direct relationships with owners throughout the duration of the contract, acting as a point of reference for all their needs;

    2. Manage communication on channels dedicated to owners (email and telephone switchboard) with a high degree of responsiveness and efficiency;

    3. Provide proactive responses and support for all requests, operational needs, and assistance needs expressed by owners;

    4. Ensure that all contractual documentation relating to owners is correctly managed, updated, and archived in accordance with company standards;

    5. Provide support and actively participate in special projects and strategic company initiatives relating to owners.

    Skills and experience:

    1. Native Italian speaker (or C2 level)

    2. Excellent knowledge of Microsoft Office (especially Excel)

    3. Good knowledge of English (B1)

    4. Strong communication skills and flexibility

    5. Effective in mediation and customer retention (complaint management and customer-oriented problem-solving)

    Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
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